Return and Refund Policy

Last Updated: 18/04/2025

This policy outlines the terms for returns, refunds, and cancellations for services provided by Jax Makama Design Professional Limited ("we," "us," or "our"). 

1. Digital Design Services (Non-Tangible Products) 

Since our services involve custom creative work, we operate under the following terms: 

Refund Eligibility 

- Before Work Begins: 

- If you cancel before any work has started, you may receive a full refund of any deposit paid. 

- After Work Commences: 

- Due to the bespoke nature of design services, deposits and partial payments are non-refundable once work has begun. 

- If a project is canceled mid-way, you will be billed for work completed up to that point. 

No Refund After Approval 

- Once a design is approved and final files are delivered, no refunds will be issued. 

- Minor revisions (as per the agreed scope) will be accommodated, but major changes may incur additional fees. 

2. Physical Products (If Applicable) 

If we supply printed materials or physical goods: 

- Damaged or Defective Items: 

- Notify us within 7 days of delivery with photo evidence for a replacement or refund. 

- Incorrect Items Shipped: 

- We will cover return shipping and send the correct product. 

- Change of Mind: 

- Returns are not accepted for custom-printed items (e.g., branded merchandise). 

3. Dispute Resolution 

If you are dissatisfied with our services: 

1. Notify us immediately – We will work to resolve the issue through revisions or corrections. 

2. If unresolved, we may offer a partial refund at our discretion, based on work completed. 

4. Payment Reversals & Chargebacks 

- Unauthorized chargebacks or payment disputes may result in legal action to recover fees and damages. 

5. Contact Us 

For refund requests or concerns, contact: 

Jax Makama Design Professional Limited 

Suite 4, Oaks Business Park, Oaks Lane, Barnsley, S71 1HT

design@jmdprofessional.co.uk

07984447883